CRM Weblog

UK Users Able To Access Salesforce

When Salesforce’s On-Demand software went down on Tuesday, it appeared to be only a US problem, as users in the UK were found not to be affected.

Salesforce has since recovered since yesterday, and issued a statement outlining that the problem that “an error in the database cluster”.

The article went on to say that:

“Some users of Salesforce have suggested that the company's upgrading scheme has eaten away at reliability. The company upgrades its software three times a year, and then forcing all customers to upgrade through the central servers.”

A user of ZDNet UK wrote in this opinion:

"Salesforce's up-time continues to slip as they implement new features and add complexity. Each new release reduces their system's robustness.”

Salesforce Suffers Downtime

According to writer Bill Snyder of thestreet.com, Salesforce was not available to its customers for most of the day.

However, the article said that the information was not released by the company, but instead announced by two analysts that keep track of Salesforce. As well, Snyder noted that bulletin boards that had discussed stocks had frustrated posts from affected customers.

The article continued to state that this recent “downed” status of Salesforce has been the most drastic in its history, making the company possibly liable to customers who were not able to access their service.

Feel Safe With Sandbox

According to an article written by Susan Kuchinskas of InternetNews.com, businesses that used the application AppExchange from Salesforce.com, now have the ability to test the system.

According to Phil Robinson, Vice President of global marketing, more and more customers are using AppExchange, and will welcome the addition of Sandbox: “We're seeing customers beginning to deploy Salesforce.com across the entire enterprise, not just for CRM”.

Robinson went on to say, "Customers are customizing and extending Salesforce.com, so they can build other applications that sit alongside it, and also installing applications out of AppExchange”.

The full release of Sandbox will cost between $18-25 per month extra. Visit the source article entitled, “A CRM Sandbox For Wary Customers”.